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Set up motion detection email alerts on your Hikvision camera

This tutorial will show you how to set up motion detection email alerts for your Hikvision camera such as the Hikvision Ds-2CD2042WD-I. You can use these settings even if you use the camer with an NVR such as the Hikvision DS-7608NI-E2/8N.

Set up motion detection

Using your favourite web browser, login to your camera using its IP address as the URL. If you haven’t yet changed the username and password, these will be admin and 12345 (change your password ASAP!).  Set up your desired motion detection pages in your camera’s web interface.

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Turn on email alerts

Next make sure email alerts are turned on in each of your motion detection settings pages (Motion Detection, Video Tampering, Face Detection, Line Crossing Detection or Intrusion Detection) as shown below:

Email Alerts - Motion Detection - Hikvision - Email linkage settings

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Set up your camera’s internet connection

Your camera needs some information so that it can connect to the internet and send the email alert out. Fill out the fields highlighted in yellow. Leave everything else at the default values. If you do not know your IPv4 details, click here.

Email Alerts - Motion Detection - Hikvision - TCPIP settings

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Configure your email settings

We need to configure the camera as the email sender. So first we need to create an email account that the camera can use to send the email alert to a ‘receiver’ account. So the ‘sender’ is the camera and the receiver is the email address(es) that you want to receive the alerts on. Gmail no longer works with Hikvision cameras so I recommend the excellent free email GMX service. Create an email account here. Then follow the steps below to configure your camera:

Email Alerts - Motion Detection - Hikvision - Email settings

Step 1: Click on the configuration tab

Step 2: Under Advanced Configuration, click on Network

Step 3: Choose the email tab

Step 4: Enter the login details of the account you created at GMX – this is the sender account. Enter the ‘receiver’ account details – this is where the email alerts will be received.

Test your settings

Step 5: Click the Test button. You should see the “Testing Succeeded” message and receive a test email at the ‘receiver’ address(es).

Email Alerts - Motion Detection - Hikvision - Test your settings

If not, you need to ensure that all settings such as TCP/IP and email settings are entered correctly as in the screenshots above.

Save your settings

Finally save your settings:

Email Alerts - Motion Detection - Hikvision - Save settings

Now test your email alerts by intentionally setting off the motion detection of your camera. You should get an email alert within 60 seconds.

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Troubleshooting:

If you chose a Gmail address as one of your ‘receiver’ accounts, you may occasionally find that you no longer receive alerts. This is because Gmail automatically moves these emails to the Junk folder – it will treat the sender address as a suspicious sender due to repeated motion detection email alerts being sent day in and day out. Simply choose the option to treat the ‘sender’ address as a trusted email address and this behaviour should stop.

A quick note: This article contains affiliate links from Amazon. If you click on one of these links and then purchase something from Amazon, we will receive affiliate income for referring you to Amazon. This goes towards the costs of hosting and running this website and does not affect you in any way.

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20 Comments
  1. Reply
    morenone September 30, 2015 at 1:39 pm

    Do you know of a way to turn this on when leaving the house and turn off when home? Ideally with an android app would be nice.

    • Reply
      George February 4, 2016 at 9:18 pm

      I do not know if this helps you but if you check in the back of the DVR there might be a little green square with holes that have as an objective to recive information from your alarm. I have this setup, your home alarm probably has a PGM port, check the voltage and make sure it matches the DVR. If your DVR has an option of output/input hook the neutral or common of the alarm to the DVR input and close the circuit with your alarm by sending the output PGM to the DVR. Then when you activate your alarm the DVR will send the emails, and stop when you disarm it. I use DSC pc585 but most alarms should have a PGM.

    • Reply
      VueVille October 25, 2015 at 3:37 pm

      Hi thanks for your comment, as far as I know Hikvision official apps such as iVMS4500 do not have this feature. However third party viewer apps such as IPCamViewer and tinyCam Monitor have exactly this feature that you are looking for. From various forums though this looks a bit hit and miss so you will have to just try it and see whether it works for you. I will post a how-to soon for doing this. tinyCAM Monitor is still a great app and is my personal choice.

  2. Reply
    L.P. Helton October 30, 2015 at 1:52 am

    Will the ezviz cloud p2p work with a single camera in this configuration?

    • Reply
      VueVille October 30, 2015 at 10:14 pm

      Hi, I have not personally tried this but I see no reason it shouldn’t work.

  3. Reply
    George February 4, 2016 at 9:14 pm

    I’ve set everything to send the email when motion is detected and it works perfectly except that I do not receive any snap, just a notification subject (Subject: Embedded Net DVR: Motion Detection On Channel A1) and some data on the body regarding the time. I set my own smtp server with poxis on my office fixed ip address. The communication works fine and I am able to send attachments and recive them, except I do not receive any from the DVR (Hikvision 7204). Is there anything I might be missing aside from what is in your post.

  4. Reply
    George February 5, 2016 at 4:52 pm

    I tried to help and also ask for some advice. Yet you just erased my comments and never responded. That’s not right. You are not a very enthusiastic enthusiast.

    • Reply
      VueVille February 8, 2016 at 7:14 pm

      Dear George, we apologise for the delay in approving your comments. Due to an unmanageable amount of spam comments, we have enabled moderation of all comments. There will be a slight delay in approving comments as I have to manually approve all comments. Please be assured that I do not delete comments unless they are abusive or spam. Thank you for your comments and we hope you understand.

  5. Reply
    d3no93 February 7, 2016 at 11:40 am

    Hello. Idid all the things that you say but i get this mesage below.
    Falied to connect to the test server

    Can you help me please how to fix this. I have Hikvision DVR.

    Thank You.

    • Reply
      VueVille February 8, 2016 at 7:15 pm

      Hi, we have seen this error when using Gmail accounts as the sending account. Can you try a different mail provider? Also make sure you have entered the DNS settings exactly as shown in the screenshots.

  6. Reply
    Marc February 11, 2016 at 4:47 pm

    Hi,

    I setted up motion detection, to upload snapshot to my FTP and send an email.. The problem is that the CAM is continuously sending email back to back as long as there’s
    movement detected. is there a way to stop it after one or 2 emails has been sent ?

    thanks

    • Reply
      VueVille February 14, 2016 at 9:23 am

      Hi Marc,

      As far as we know, there is no way to stop it through a setting. This is because the principle is that the camera triggers an alert whenever one of the motion detection event conditions are met. Using the basic Motion Detection event will send you alerts continuously as long as motion is detected – this is the weakness of this type of event. However depending on the area you are watching, you can use certain events to achieve what you want. For example if you define the entire area under the Intrusion Detection event, it will send you only one alert when a person enters the defined boundary. Also you can set up a Line Crossing event at one of the edges to catch people entering the scene. This works well especially where you have only one entry/exit/access point.

      Cheers!

      • Reply
        immi May 24, 2016 at 9:54 pm

        Great idea about boundary lines

  7. Reply
    hany nabil May 13, 2016 at 2:34 pm

    hi ,
    i did all things that you say ,
    but i get this notif,
    please enter a valid sender`s address ,

    although i used GMX.

    Thanks ,

  8. Reply
    Andy H June 27, 2016 at 4:04 pm

    Thanks very much for sharing your experience and expertise. My 3-camera HIKVision setup works well with your recommended settings.

    • Reply
      Daniel September 9, 2016 at 10:35 pm

      You are very welcome Andy!

      Daniel

  9. Reply
    RobM September 3, 2016 at 10:40 pm

    Great writeup.

    One Tip: If you get ‘parameter error’ when you hit ‘Test’, here is the fix–note in the ‘Receiver’ settings, the first field is the name and the SECOND field is the email address. Seems silly and simple, but that simple thing took me an extra five minutes.

    • Reply
      Daniel September 9, 2016 at 10:34 pm

      Thanks Rob! I hope you found the guide useful.

      Daniel

  10. Reply
    Eduardo Nieto October 25, 2016 at 12:54 pm

    Hello!!
    I have a question, i have follow the tutorial step by step. I keep on getting the same error
    “Email test failed! Please check the setting and network status”
    I have a DS-7208HGHI-SH with Firmware version: V.3.3.2 build 151123.
    I am guessing the firmware it is not longer compatible with email settings.
    Is there someone who ones the same brand and model who has the service working at the moment?

    Thanks alot for helping out!

  11. Reply
    ElmerF November 10, 2016 at 11:20 pm

    I have a DS-7208HGHI-SH firmware v3.1.12 build 160216 and my DVR will not send email either.
    My son has one too and his will not send email either.

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