How to: Fix Hikvision Live View not working in your browser

If you have a Hikvision IP camera or NVR and have tried to login to the admin page using Firefox, Chrome or Microsoft Edge, you are probably familiar with this error message:

“Please click here to download and install the plugin-in”

Hikvision Live View Error - Please install web plugin - VueVille

So you close your browser, install the plugin, restart your browser and….nothing. You get the same message again and again. Here’s the only simple solution to this problem: Use the Pale Moon browser instead.

The Pale Moon browser is a fork of Firefox/Mozilla that retains support for legacy plugins such as the one that Hikvision asks you to install. Getting the Hikvision web plugin to work on the older Internet Explorer browser is difficult and the current crop of browsers such as Firefox, Chrome, Opera and Microsoft Edge do not even support the plugin at all.

Step 1: Install the Pale Moon Browser.

Step 2: Enter the IP address of your Hikvision IP camera or NVR.

Step 3: Enter your username and password and login.

Step 4: Enjoy your live view!

If you haven’t installed the plugin previously in some other browser, you will see the message asking you to download the plugin. Download it, close your browser, install the plugin and then open Pale Moon again. You should now be able to access the Live View of your Hikvision camera or NVR.

How-to fix Hikvision IP Camera NVR live view not working - VueVille

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A mechanical engineer by profession, I am passionate about building a great smart home experience using the best of home security and home automation.

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